Thrive Helpdesk
The ticketing platform that supports your team, so they can support your customers. Say goodbye to complicated and embrace a new era of seamless, efficient, and customer-centric support
Awesome user interface
Track, prioritize, and solve customer tickets.
Multi Channels, Out-of-the-box.
Get in touch with your customers where they are.
ORGANIZE
Neat and efficient overview of your projects.
SCHEDULE
Keep track of deadlines with a clear calendar view.
PLAN
Allocate the necessary time to specific tasks under a planned shift.
Optimized for productivity
SLAs, Automation, Templates, and Canned Responses.
Thrive Bureau Helpdesk is optimized for your team’s productivity:
- Create your SLA rules and let Thrive Bureau take action automatically.
- Automate emails or actions at different stages of ticket resolution.
- Define dynamic email templates to automate the most common responses.
- Escalate tickets to your manager in just a click.
- Invite experts into a live discussion.
- Use canned responses in live chat for instant answers.
Sell support contracts
Sell, renew, and upsell easily.
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.
Provide smarter self-service
Built-in customer knowledge base.
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.
Develop a community around your product with the forum.
Allow customers to close their tickets
Grant autonomy. Improve productivity.
Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.
